Refund policy
We accept returns within 14 days of delivery in accordance with UK and EU consumer protection regulations.
To be eligible for a return:
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The item must be unused and in original condition
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The item must be returned with original packaging, dust bags, and tags
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Proof of purchase is required
Items returned that show signs of use, wear, or damage may not be eligible for a refund.
How to Initiate a Return
To begin a return request, please contact our support team at:
Include the following:
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Order number
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Full name used during checkout
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Reason for return
Our team will provide detailed return instructions.
Refunds
Once your return has been received and inspected:
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
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Processing times may vary depending on your bank or payment provider
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different item, please place a new order and return the original item.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received is:
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Defective
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Damaged during shipping
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Incorrect item sent
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Items returned after the 14-day return window